Privacy policy

Last updated 9 October 2026

Altofront is a customer-support workspace operated by Chibueze Umechukwu. Merchants use it to bring customer conversations from connected channels into a shared inbox and to prepare replies. This page describes the information Altofront handles.

Information we handle

We handle account and workspace information needed for sign-in and team access; connected Instagram and WhatsApp account identifiers and credentials; customer identifiers, names when provided, messages, replies and timestamps; merchant knowledge and assistant settings; and operational records such as usage and administrator actions.

How we use it

We use this information to authenticate team members, connect channels, show and manage conversations, prepare or send replies when enabled, support optional AI features, and secure and operate the service. A merchant controls its customer-support workspace and how its team responds to customers.

Services involved

Altofront uses Meta to connect Instagram and WhatsApp, Clerk for sign-in, OpenAI for optional AI-assisted responses, and hosting and database providers to run the service. When an AI feature is used, relevant customer text and selected merchant knowledge may be sent to OpenAI to generate a response.

Retention and requests

We keep workspace data while it is needed to operate the workspace and handle verified requests to delete data, subject to any applicable security or legal requirements. Altofront does not yet provide an automatic retention schedule or self-service deletion control. See our data deletion instructions for how to make a request.

Contact

For privacy questions, contact chibuezeumechukwu@gmail.com.